FREQUENTLY ASKED QUESTIONS
The most asked questions to Le Coq Toqué teams!
Send us an email at email@example.com asking for your invoice and we will send it to you as soon as possible.
Send us an email at firstname.lastname@example.org and we will modify your order for you if this is still possible. Indeed, no changes can be made if the order is being delivered.
No, our juices are composed only of fresh fruit or infusion.
CHRONOPOST: the delivery person calls you for instructions, most of the time the package will be dropped off at the nearest relay point and available for collection the next day. Deliveries are made between 8 a.m. and 1 p.m. with Chronopost.COLISSIMO: The deliverer returns the next day, if the package has still not been delivered, it will be available at the nearest post office. Deliveries are made between 8 a.m. and 6 p.m. with Colissimo.
The refund conditions are simple: 1. The product arrived defective, badly deflated, or punctured. Just send us a photo and we will refund within 72 hours, or send another balloon depending on the choice.
2. The product never arrived or was returned to us: All our packages are tracked by Colissimo and Chronopost. We reimburse if the Colissimo website (colissimo.fr) confirms that the package has never arrived. If the package is displayed as having arrived with the recipient, we do not refund. Please note, in the event of the recipient's absence, the French Buvette team is not responsible.